Shipping
Yes, we ship to mostly countries in the world! To determine if we ship to your country, enter your address in Checkout to see if there are available shipping options.
It depends on where you are located.
Usually, it takes 1-3 weeks for most Asian countries;
2-3 weeks for United States, Australia, India, most of European country;
2-5 weeks for Canada, Russia, Italy, France, Spain, Saudi Arabia, Israel, Philippines, Africa country, some other country;
5-8 weeks for some remote country.
After shipping out, you will receive a shipping confirmation E-mail, with tracking number and a link to the tracking site included. To track your order, please go to 17track Enter your tracking number and you can track your order.
Order
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Please contact service@moepak123.com .We will ask you to provide relevant product photos/videos and reply you within 24 hours. If we confirm that the product is missing, you can apply for a refund or reissue, and we will handle it for you immediately.
Payment
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.